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To protect our staff and our customers we ask you to please not post your returns back to us until after the UK government imposed lockdown is over. Please stay at home unless absolutely necessary. Our returns department has now reopened and we have resumed our regular returns procedures. Please note that due to the current situation there might be some delays in the processing of your return.
For any questions regarding returns, contact our customer care team at email@example.com. We may be able to help you without the need to return your item.
All UK orders are shipped from within the UK. All orders placed before 2 PM will be processed on the same day. All orders placed after 2 PM will be processed the following business day. Below you will find a breakdown on NamasteVapes UK delivery prices, discreet billing, and shipping, the order changed and returns and cancellations.
Please note international shipping rates may vary by country. Accurate international shipping rates are displayed after entering your shipping address at the checkout.
* Express UK Next Day Delivery (Orders placed on Saturday or after 2 PM on weekdays, will be dispatched the following business day) *
|Delivery Method||Delivery Time||Price|
|Express UK Next Day Delivery||Order Placed Before 2 PM - Shipped Following Day||£8.95|
|Express UK Saturday Delivery||Order Placed Before 2 PM Fridays Only*||£12.95|
|Standard Delivery||3 to 5 Business Days (UK)||£1.95|
|Express Delivery||2 to 3 Business Days (UK)||£4.95|
|Free Standard Delivery||3 to 5 Business Days (UK)||Free|
|International (Outside UK & Eurozone)||Most Countries 3-5 Business Days||£14.95|
Here at Namaste, we want our customers to be delighted throughout their shopping experience. Occasionally though we understand that you may want to return items. Namaste adheres to your rights as stated by the Consumer Rights Act & Statutory Cancellation Rights.
Please contact Namaste as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order. In the circumstance that the order has been processed we will request an RMA on your behalf. Please note that products must be returned in the same condition they were originally sent out. Due to hygiene reasons and health protection, we cannot accept returns for products if the seal has been broken. Please get in touch with our team within fourteen days for a full refund, you then have a further fourteen days to return the product(s), if you fail to return in this time frame we will no longer be able to action the refund.
If you experience a fault, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved an RMA will be requested on your behalf. Namaste offers a refund for thirty days only, after this, we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. Please note that the shipping costs for your original purchase will not be refunded. We will refund the return shipping costs for faulty items, please send a copy of the receipt to our customer service team. Once you have posted your return, please send the tracking number to our customer service team. Should your return be lost in transit and there is no tracking number, we will not be able to issue a replacement, credit or refund. If the fault occurs after six months and the device is still under warranty we may direct you to the manufacturer. Returns after six months will only be accepted if you can prove the fault existed at the time you took ownership. If we are unable to replicate a fault, the item will be returned to you. If you have had a change of address since the original order was created, we will recalculate the postage and request the difference to be paid.
Namaste covers the manufacturer’s warranty for Firefly 2, Black Mamba, Black Widow, Penguin, Shhhh! 2 In 1, Grizzly Guru & the Grizzly Eclipse.
The following manufacturers handle the full warranty for all their items themselves: Storz & Bickel, Rosinbomb & Dr Dabber. If you need any assistance contacting the manufacturer, our customer service representatives are happy to help.
Please check your shipment and report any breakages or cosmetic damage within forty-eight hours of receiving your goods for a refund, credit voucher or replacement. Any breakages or cosmetic damages past this point will be assumed your responsibility. If you notice that your product is damaged please refrain from using it, otherwise, we will be unable to accept it.